Terms & Condtitions
To ensure your party/event is as magical as possible, please read carefully our terms & conditions which are a binding agreement between Limelight Entertainment and the customer.
Confirmation of Booking
Your booking with Limelight Entertainment is only confirmed once your non-refundable deposit has been paid and the booking form has been received. The remaining balance will be due one week prior to the party. Failure to pay will result in the cancellation of your party.
Cancellation And Rescheduling
Should you cancel your party, we are unable to refund your deposit. If you are no longer able to hold your event on the booked date, we will do our upmost to reschedule your party to an alternative date, within 12 months of the original booking.
Change Of Time
Limelight will attend your event at the time that is on the signed booking form. Should the time change (subject to availability), a new booking form must be signed and completed. Limelight will only attend an event at the times agreed prior to the booking.
Change of Performer
Limelight will book the performer requested and do our upmost to keep this but we do have the right to change the performer attending your party/event due to unforeseen circumstances.
If you would like to book a joint party, please let us know upon booking. There is no additional charge.
All party prices include travel expenses for a 20 mile round trip from St Neots. If your venue is further, there will be a charge of 45p per mile.
Please let us know when booking the event if there is a safe place to park which is free of charge. If parking is chargeable, this additional expense is paid by the client/customer on booking.
Please note: we do build in some additional time to allow for traffic, however we do not accept any responsibility for excessive delays incurred such as road accidents, extreme weather conditions and any other means beyond out control.
To ensure the best experience, the maximum amount of children with one performer attending is 20. If there are two performers, you can have up to 30 children (including the birthday child).
We appreciate that you may recognise our entertainers personally but we politely request that you do not mention this around the children. We are in an amazing business, of making dreams come true for children. When parents work with us, this enhances the most magical experience for your children.
If at any point our performer feels unsafe or threatened our performer will leave your party immediately and no refund will be offered. Please ensure the environment our performer is walking into is positive and safe. (Examples of threatening environment include swearing, children throwing objects at our performer, children hitting our performer, drunk and disorderly behavior, unsanitary working conditions, smoking in close proximity to our characters, rudeness or disrespect towards our character etc.)
If the party is outdoors, please make sure that there is plenty of cool shade for the performer since they are wearing heavy costumes. The area must also be free of thorny bushes, mud, or standing water. Our characters will not be allowed to stay outside if there is even light rain. For this reason, you must have an inside location planned as a backup.
We care about the safety of your children and guests - there must be a responsible parent or adult present at all times to monitor and oversee all children. Our priority in entertaining your guests –our characters will not be able to discipline children who are misbehaving and will not be able to handle medical emergencies. Our performers and our company is not responsible for any injury or damages that may occur at your party.
Pictures & Video
You are more than welcome to take pictures and videos of all our characters. All we ask is that you credit us (Limelight Entertainment) and bear in mind that we are NOT associated with any big company or brand. We would LOVE to see your pictures and videos if you are happy to share them with us!
We are in no way associated with any company, brand or licensed character nor do we claim to be. It is not our intention to violate any copyright law. We can only accept bookings off individuals who are aware of this.